Frequently Asked Questions
Everything you need to know about SKS Germany products, shipping, and service.
Where are SKS Germany products manufactured?
The majority of our products, including our iconic floor pumps and mudguards, are 'Made in Germany,' ensuring the highest standards of quality, durability, and engineering for the global cycling community.
How can I find spare parts for my SKS pump or mudguard?
We pride ourselves on sustainability. You can find a comprehensive range of spare parts, including seals, hoses, and mounting hardware, directly on our website or through authorized retailers to extend the life of your gear.
What is the standard shipping time for orders?
Orders are typically processed within 24 hours. Domestic shipping within Germany usually takes 1-3 business days, while international shipping within the EU takes 3-7 business days depending on the destination.
Do you offer a warranty on your products?
Yes, we offer a 5-year warranty on many of our products. This covers manufacturing defects and material failures, reflecting our commitment to the longevity of our cycling accessories.
How do I return an item if it doesn't fit my bike?
We offer a 30-day return policy. If a product is unused and in its original packaging, you can initiate a return through our online portal for a full refund or exchange.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible financing options, ensuring a secure checkout experience.